Patient Portal
HIGHLY RECOMMENDED: PLEASE READ THIS PAGE IN FULL AND WATCH THE “UPLOAD AND SHARE” VIDEO BEFORE USING THE PORTAL
Patients can log on to their private Portal to message Dr Linda
Note: Portal is not suitable for urgent messages. It may take up to one or two business days for response.
How to use Patient Portal: FAQ info index CLICK HERE
How to upload and share a file via the Patient Portal?
1. View highly recommended instruction video CLICK HERE
OR
2. View Written Instructions CLICK HERE
COMMON FAQ’S
Patients can log on to their private Portal to message Dr Linda
Note: Portal is not suitable for urgent messages. It may take up to one or two business days for response.
How to use Patient Portal: FAQ info index CLICK HERE
How to upload and share a file via the Patient Portal?
1. View highly recommended instruction video CLICK HERE
OR
2. View Written Instructions CLICK HERE
COMMON FAQ’S
- FAQ: Is a Portal compulsory? Answer: No, it’s optional.
- FAQ: How can I create and link my portal to Dr Linda’s Practice ? Answer: First click on the above box to create a portal. It’s only a couple of simple steps. Use the same email address used at our registration. Secondly, ask Dr Linda to activate the Link between her practice and your Portal. (Portal invitation)
- FAQ. Is there a cost to open a Portal? Answer: No There Is no fee to establish or to maintain a portal. A small Fee may apply for some requests made thru portal: eg Referrals, Certificates & Prescription Requests.
- FAQ: How can I use my Portal? Answer: Use a Portal to update your contact details, update card details, check invoices. Patients can also sending messages (ie share a Note): requesting a repeat prescription, a copy of test results, copy of Health Summary, certificates and referrals. See: https://support.halaxy.com/hc/en-au/categories/360005978033-Halaxy-for-Patients
- FAQ: How can I send (or share) a message (Note) with Dr Ford? Answer: Use “Notes” function within your Portal. Further info see: https://support.halaxy.com/hc/en-au/articles/360060377033-Health-Notes. Dont forget after you make your Note, you then must also elect to SHARE the Note with Dr Ford
- FAQ: Can I book an appointment with Dr Ford thru my Patient Portal? Answer: Sorry No. You can only book using the BOOK ONLINE BUTTON on this website
- FAQ: Within my Portal, can I see my “complete medical record”? Answer: No. You will only see that part of your record, which Dr Linda has advised she has “shared.”
- FAQ: How can I get a copy of my “Health Summary”? Answer: Ask Dr Linda to share a copy. A Health Summary is a one or two page document, which lists your past medical history, current health issues, allergies and medication .
- FAQ: Can Dr automatically see everything I’ve added to my Portal? Answer: No. Notes and files within your own portal are private are not automatically shared with Dr. You must elect to share a specific Note (ie Message) or File: for Dr Linda to be able to view it within your Halaxy Medical Record.
- FAQ: What can I share with Dr Linda thru my Portal? Answer: Under “My Health “ section, create a “Note” (Message). A files or photo can be attached to Note and then “share” with Dr Linda. You must elect to “share” the note for it to be seen by Dr Ford. See the info at: https://support.halaxy.com/hc/en-au/articles/1500001516861#UUID-6298b48d-393a-b4c6-f607-a8ecc36b8f29
- FAQ: How can I access my information if Dr is not available, or if I'm seeing another health practitioner? Answer: regular patients can request to have a Health Summary and results shared into their Portal. Log onto your portal to view, download or print these shared documents.
- FAQ: Why can’t I find a Document or Message Dr Ford has sent/shared with me? Answer: see “My Health” tab, check “Notes”. The most recent Note is at the bottom of the list, not the top. (This opposite to traditional email inbox: where your most recent email is at the top of the list)
- FAQ: Why doesn't Dr Linda use email? Answer: email has privacy and information security concerns. Patient Portal messages are secure and automatically incorporated into your medical record. This streamlines record keeping and improves the quality of your medical record.